If you own a business or manage one the you should realize the importance of retaining trained staff.In any organization this cannot be overemphasized. The cost of retraining new employees, the orientation period and the inevitable mistakes caused by unfamiliarity with the new work environment can cost an organization time and money that may run into thousands of dollars.

In addition there are factors such as distraction of other employees that have to stop and answer questions of the new guy, showing him around and all the little nuances peculiar to every different work environment.

After going through all this it makes little economic sense to have a high turnover in the workforce.

One of the main causes of staff turnover is PERSONALITY CLASHES between supervisor and worker, worker and worker, and worst of all,worker and customers. It is imperative, therefore,to avoid these clashes by teaching the art of communication.

Education for a job is meaningless unless you can communicate successfully using emotion. Establishing empathy between the speaker and the listener by uncovering the emotional appeal of each party is vital to effective communication to achieve a desired result.

Reaction to words and body language can mean the difference between success or failure to achieve the desired result, whether it be to sell a product or teach a technique or simply to pass on a message.

Here are a few simple techniques to follow:

Avoid personality clashes.

To create a personality clash, two or more people have to communicate.You either use the right Emotional Appeal, the wrong Emotional Appeal or nothing at all to break Preoccupation. When we use the right Emotional Appeal, the listener tends to like us and consequently are more likely to go along with the request. The converse is also true. If there is no Preoccupation breaker, the speaker might just as well not have spoken at all.

If the speaker,(supervisor) continues this way of communicating after a while the aggravation of the listener turns to irritation and undesirable consequences must follow.Here are a few points to follow:

*Emotionally identify the people you are supervising.

Each person is an individual with individual Emotional Appeals. In order to create a better work environment and avoid Personality clashes there must be mutual respect.For this to happen it is necessary to identify Their dominant emotion. Is Recognition most important or is it Money, Romance,or Self Preservation? Know the people you are dealing with as quickly as possible and identify their big 'Hot Button' and you will become a very effective communicator and consequently get more of the desired results more often.

*Take notes and Use them.

It is important to bear in mind that both thew speaker and the listener are Emotional and both Preoccupation need to be broken so as to have an open avenue of communication. If you are preoccupied then chances are you will not hear what the other person is trying to say as you may not be listening.Dont try to be a memory expert.Use notes. If you are a worker or supervisor, your boss will be more impressed with your efficiency and so will be more likely to keep you in mind for a promotion. If you take notes you will more likely act upon them and so will be more efficient putting you in the forefront of opportunities for promotion.

To summarise:

*Avoid personality clashes *Emotionally identify the people you have to interact with *Take notes and act upon them.

Whatever line of work or position you are in these three important points will help you to:

*Get greater job satisfaction *Improve your persuasive powers *Supervise or interact more successfully *Develop initiative and creativity and stimulate promotion opportunities.

You must communicate. Make sure you do it effectively by using Emotional Appeal in your words, actions and body language. This is the most direct route to personal satisfaction and success.



About the Author
George Marks is an aspiring writer living in Miami, Florida and is an Affiliate Marketer among other things. He publishes a blog titled WordPressReview. Please check out his website at http://www.wordpressadsenseprofits.com

Sourced by the Jobjett team